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Privacy Policy

Privacy Policy

Last updated: January 15, 2025

This Privacy Notice for VilaAlcantara.com (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), such as when you:

If you have any questions or concerns about this Privacy Policy, please contact us at support@vilaalcantara.com.


1. What Information Do We Collect?

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Contact us for inquiries or support
  • Sign up for newsletters or promotions
  • Make purchases or reservations

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing and billing addresses
  • Payment details (processed securely through third-party providers like Stripe and PayPal)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Location data (if enabled)
  • Website activity (pages visited, time spent, etc.)

This data helps us improve our website and ensure security.


2. How Do We Use Your Information?

We process your personal data to:

  • Provide and improve our services
  • Process transactions and manage orders
  • Communicate with you (including marketing and support)
  • Prevent fraud or security threats
  • Comply with legal obligations

We only process your data when we have a lawful basis to do so, such as your consent, contractual obligations, legal compliance, or legitimate business interests.


3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it in the following cases:

  • Service Providers: With third-party providers who help operate our website, process payments, and deliver services.
  • Legal Compliance: If required by law or legal authorities.
  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred to a new owner.

4. How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.


5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data
  • Request corrections to inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to processing or restrict data use
  • Withdraw consent at any time (if processing is based on consent)

To exercise these rights, please contact us at support@vilaalcantara.com.


6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.


7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it.


8. Security Measures

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.


9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.


10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If significant changes occur, we will notify you via email or website notice.


11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Vila Alcântara
Email: support@vilaalcantara.com

By using our website, you agree to this Privacy Policy and consent to the collection and processing of your data as described above.

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